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FAQ's

Popular Questions

It takes 1-3 days for us to process your order. We ship all orders from our warehouse based in Cary, North Carolina. Once shipped, you can expect delivery in 2-4 business days. For international orders, you can expect delivery in 7-14 days.

We are dedicated to ensuring you're happy with the final product. If you don't like it for any reason, That's fine! Send us an email at support@vitaminpaint.com and we'll do our best to help you.

- High-quality linen canvas rolled in a strong tube - Certified wrinkle-free (Size 16"x20" / 40x50cm).
- Acrylic paint set - No need to mix the colors & more than enough paint to complete the painting.
- Set of 3 brushes - You can start painting straight from the box.

We accept all major debit and credit cards including Visa, Visa Debit, Mastercard, American Express and more. We also accept PayPal payments.

Shipping Info

Yes, we ship unique paint by numbers kits to the future artists all over the world! No matter where you are, we can create something incredibly special for you.

US Orders: 1-3 days processing time, 2-4 business days delivery time.

International Orders: We estimate a 7-14 days turnaround time in total between processing & shipping.

You'll receive an email containing your tracking number once your order is ready to be shipped.

Depending on your order, we may ship each item in its own separate parcel. We work with multiple print partners who specialize in specific products. This ensures a high quality print.

Yes you will definitely receive a tracking number. As soon as your tracking number is available, you'll receive an email containing the full details. If over 7 days have passed and you do not have a tracking number, please email us.

Note that you will receive multiple tracking numbers if your order is shipped in multiple parcels.

Returns & Refunds

Our refund policy lasts 15 days, and only covers defective items or items damaged in transit. If 15 days have gone by since your purchase was delivered, unfortunately, we cannot offer you a refund or exchange.

Please contact us as soon as you notice the damage and/or defect. We will offer you a replacement and send it out to you as fast as we can.

We accept all cancellation requests made within 24 hours of placing the order, no questions asked.

Any cancellation request sent after this 24 hour window will be accepted at our discretion. 

Orders that have been shipped cannot be cancelled under any circumstance.